Greeterbox
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Your AI support agent that actually understands your product.

Greeterbox gives every company its own agent — one that reads your docs, follows your workflows, and resolves customer questions in real time. Not a widget. Not a ticket queue. A real support system.

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greeterbox.app/inbox
Search conversations
Maya Chen2m
Refund for duplicate charge
Hey team, I was charged twice for the May invoice…
AI handling
Devon Park8m
Can I invite my whole team?
Trying to add 12 seats but only seeing 5 in the…
AI handling
Lena Ross24m
API returning 429s intermittently
We're hitting rate limits even on cached…
Open
Omar Haddad1h
How does SSO work on the Team plan?
Thanks for the quick reply earlier — one more…
Resolved
Priya Naidu3h
Shopify order not syncing
Order #10482 still shows as pending on our end…
Resolved

Built for modern SaaS and e-commerce teams

LumenNorthwindParallaxRetrogradeFieldwireAcme StudioHelioscope

The support problem

Support shouldn't be the thing that breaks when you grow.

Most teams patch it with more tools, more macros, more people. Greeterbox replaces the patchwork with a system designed for the way support actually works.

Today
  • Your inbox floods every Monday with the same five questions.
  • Customers wait hours — sometimes days — for a first reply.
  • Product knowledge lives in five places and nobody has all of it.
  • Hiring more support is the only lever, and it's expensive.
With Greeterbox
  • Resolve 60–80% of tickets automatically

    Your agent reads every doc, changelog, and past conversation, then answers with context — not canned replies.

  • Reply in seconds, around the clock

    AI handles the first response instantly. Humans step in for the 20% that actually needs them.

  • One source of truth for your product

    Connect docs, help center, internal wikis, and product data. Answers stay accurate as things change.

  • Scale support without scaling headcount

    Your team focuses on complex cases and high-value customers while volume grows behind the scenes.

Product

Everything a modern support team actually needs.

Greeterbox bundles the agent, the inbox, and the workflows into one coherent system — so you're not duct-taping five tools together.

AI support agent

An agent that learns your product, tone, and edge cases — and resolves real conversations, not just FAQs.

Shared inbox

AI drafts, humans approve. Every conversation, channel, and handoff in one clean thread view.

Automations & workflows

Route tickets, trigger actions, update records, and close the loop — all without glue code.

Knowledge integration

Connect docs, help centers, Notion, and internal wikis. Answers cite real sources, not hallucinations.

Multi-workspace architecture

Every brand, client, or business unit gets an isolated workspace — perfect for agencies and platforms.

Built to scale

Low-latency responses worldwide, transparent usage, and enterprise-grade reliability by default.

How it works

Live support in an afternoon, not a quarter.

No implementation project. No six-month rollout. Greeterbox is designed so one person can get it live end-to-end.

  1. Step 01

    Connect your knowledge

    Point Greeterbox at your docs, help center, product data, and past tickets. Syncs continuously — no manual uploads.

    • Docs & help center
    • Notion, Confluence, Intercom
    • Product & order data
  2. Step 02

    Train your agent

    Set tone, guardrails, and escalation rules. Review sample answers and refine behavior in minutes, not weeks.

    • Brand voice & tone
    • Escalation policies
    • Action permissions
  3. Step 03

    Let it handle support

    Deploy to chat, email, or your app. Your team stays in the loop with full visibility and one-click takeovers.

    • Chat, email, in-app
    • Human oversight
    • Full audit trail

A closer look

The agent is smart. The surface around it is what makes it work.

Every reply comes with its sources, confidence, and the actions the agent is about to take. Your team keeps full control — approve, edit, or override in one click.

  • Cited sources from your own docs and data
  • Confidence score on every draft
  • Workflow actions suggested inline
  • One-click human takeover, always
DP
Devon Park
Can I invite my whole team?
AI handling
Draft reply
96% confidence

Yep — on the Team plan you can invite up to 25 seats. Head to Settings → Members and click Invite. I've generated an invite link for your domain if that's easier.

Sources:docs/team-plan.mdxhelp/seats
Workflow actions
Generate invite linkTag: billingNotify #cs-leads

Use cases

Built for the teams that feel support hardest.

SaaS

Ship support as fast as you ship product

Keep response times under a minute even while your team is heads-down building. Your agent stays in sync with every release.

First response
< 30s
Deflection
72%
E-commerce

Turn support into a revenue channel

Handle order status, returns, and product questions in the customer's language. Recover carts and upsell inside the conversation.

Order lookups
automated
CSAT
4.8 / 5
Agencies

Run dozens of brands from one roof

Spin up isolated workspaces per client with their own knowledge, tone, and integrations — manage them all from one pane of glass.

Workspaces
unlimited
Setup
~10 min

Why Greeterbox

Not a chat widget. Not a ticket queue. A full AI-native support system.

Most support tools were built for a world where humans answered every message. Greeterbox was built for what comes next.

Category
Legacy tools
Greeterbox
Chat widgets
Answer from a single FAQ, can't take action, lives in a bubble.
Full agent with context, actions, and handoff — not just a chat bubble.
Ticketing tools
Queues, macros, and SLA alerts. Still need humans for every reply.
Conversations resolve themselves by default. Humans focus on the edge cases.
Generic AI wrappers
A prompt on top of an LLM. No memory of your product or customer history.
Grounded in your docs, data, and past conversations — with a clear audit trail.

Give your customers the support they actually want.

Connect your docs, flip the switch, and let Greeterbox start resolving conversations today. Your team stays in control — the volume stops being a problem.

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